Optima Improves The Optima HELPdesk Web Support Site Markham - Ontario/Canada, February 4, 2009 -- The recently upgraded Optima HELPdesk web support portal features an enhanced user interface, improved issue tracking, live chat support and advanced history searches. Based largely on customers suggestions and continuous user feedback, this upgrade addresses many requested feature enhancements. Prior account history has been maintained whenever possible. Some areas have been extensively re-tooled and all Optima HELPdesk users are encouraged to log back in now to become familiar with the differences and additions. New features include: - Enhanced User Interface
- Live Chat Support
- Improved Issue Tracking Capabilities
- Customer Support Team Management
- New Attachments Categories
- Advanced Ticket History Searches
At Optima we know that our customers depend on our dedicated, knowledgeable and prompt support. And we are committed to provide the best possible service to enable our customers to gain the most from our products.
About Optima Tele.com, Inc. Optima Tele.com, Inc. designs, manufactures and sells integrated networking equipment. Optima provides complete solutions that deliver network management access, surveillance of remote facilities, alarm mediation and IP connectivity to legacy equipment. Enhanced bandwidth management, traffic engineering from edge to core, simplified remote management, improved fault detection and complex alarm correlation are some of the key benefits derived from our technology. Optima offers truly flexible, scalable, solutions that ease the migration from legacy technologies to IP-based networks and beyond. Since our foundation in 1998 we have assembled a dynamic team of experts, system architects and professionals from a number of different fields. This allows us to offer well-rounded and unique technology solutions together with the expertise our customers demand.

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