Optima's level of service goes beyond mere satisfaction. We value our on-going relationship with our customers. And we diligently track the performance record of all offerings.
At Optima we strive to offer the kind of personal attention that will leave you feeling secure — that qualified technical support is only a phone call or e-Mail away.
Browse through the following sections to find out more about each component that makes up our premium support package.
Get expert advice. Whether you need to submit trouble tickets or call our support hotline. We know our products inside out and are ready to help.
Need extended warranty coverage for all your field deployed Optima products? Then this program is perfect for you. We offer various warranty extensions to ensure your network stays in shape.
Optima offers a growing list of software products. And we created a dedicated support program to ensure that your copies keep working at peak efficiency.
Optima covers the Service Center repair costs including parts and labour during:
We may at our option replace defective items should we be unable to repair the equipment. Replacements will be of the same quality level and class of features as the warranted equipment. We will also return any products void of warranty that are deemed not repairable.
Customers are responsible for shipping and insurance costs when returning RMA equipment. Optima covers shipping costs when sending repaired items back to the customer.
Optima’s MTTR goal is 10 business days. We notify customers in writing should the MTTR estimate exceed Optima’s working MTTR policy. Whenever possible, we provide refurbished or new replacement units in case the MTTR estimate exceeds 30 working days. Replacement units will be of the same model type and same or newer operating firmware.
Could not find exactly what you are looking for? Then feel free to talk to us about your unique requirements or demands.
We know how to listen and how to offer expert advice. Rest assured that we always strive for complete and total customer satisfaction.
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